Infowavz provides outsourcing solutions in Customer Relationship Management (CRM) domain to leading BFSI, Telecom and Technology companies. It provides end-to-end services starting from customer acquisition to post same care and collections. The company is part of a large global CRM outsourcing company.

ICICI Venture provided key strategic inputs and helped the company in diversifying into high growth voice based services from email/chat based CRM solutions. ICICI Venture also played a key role in shaping the acquisition-based growth strategy which enabled the company to get into transaction processing services in domains like human resources and accounting.